Frequently Asked Questions

1. How do I register?

Simply click on the register link at the top of any page, you will be automatically directed to a simple New Member Registration on line form. Fill in all the lines and tick boxes, our system will check that you've completed it all correctly and if OK, will send you an email to the email address you have provided. (If there are any errors detected, the system will highlight them for you to correct before you can proceed).

Check your emails inbox for an email from us, click on the link contained in the message to verify that it was you that asked to register, the link will take you back to the site and you will then have an account with Machine Tool Sales Online.

2. Why is the site asking for personal details when I'm registering?

We have to ask for personal details from you to ensure that's it you we're communicating with should there be a problem with your account in the future, or if you can't log in etc, we'll always ask for your company's VAT number too as this site is set up for business users only, but please note, the only information we can see on the system at our end is, your user name, your actual name, company name, VAT Number, email address and phone numbers...all else is blocked out by our Microsoft CRL Software, in line with our very strict Privacy Policy. (You can read that at the foot of this page or on the home page too) You can access your own details from your account area at any time using your password to change anything that you would like to in the future however.

3. I can't find an item for sale?

You can use 3 different methods to find an item for sale.

i. You can simply scroll through the list of items on the front page...they are listed by time ended soonest. Click on the heading or the photograph to take you to the full item listing

ii. You can use the Search Dialog box at the top of the home page. In here you can search by category, or you can search by keyword.

iii. You can scroll down through the various categories on the left side of the home page. Here we've tried to group various items together under simple headings. The numbers along side each category indicate the number of items that are for sale in that category that month. Once you click on the heading you'll be taken to a list of the items for sale in that group.

4. I want to view before I do I do that?

All of the items for sale on "Machine Tool Sales Online" are available for you to view.

5. Who do I contact if I'm not happy about something?

We are always committed to the highest standards of quality in the delivery of our service to our customers. We will always take any complaint very seriously and will always communicate with you at the earliest opportunity in an attempt to resolve any issues through our complaint procedures. Should you ever have an issue or complaint with any part of our website, then please click on the “Contact us” tab at the top and bottom of our home page. We will immediately acknowledge your complaint and conduct a thorough review, reporting back to you our findings with a view to resolving the matter. Should the matter not be resolved during this process, then a Director of Vigilance ESP Ltd will contact you personally.

More Questions?

If you can not find your answer here, please send us a message or call us at our Bristol showrooms on 0117 965 2706